Answers and Recovery Support for Patients

How can I get a Support Worker?

The easiest way is to call us and let us know that you need more help.

What if I don't like my Support Worker?

We will work with you to ensure a good fit with your support Worker and will do everything necessary to get the right fit. The most important thing is that you feel comfortable and supported on your path to recovery.

Do I really need a Support Worker?

Each situation is evaluated on an individual basis. However, if other members of your care team recommend a support Worker, it is probably in your best interest to have one. After an injury, people often experience dramatic shifts in moods and emotions, react to situations in unusual ways and are simply not themselves.

A Rehabilitation Worker can help you with problem solving, motivation and goal setting so that you are fully engaged in your recovery process and get maximum results from your effort.

At first, having a support Worker with you on some days may feel a bit awkward, but as you get to know each other, it will seem normal. Of course at some point, you will no longer need a support Worker. This will all be discussed and evaluated over the course of your recovery.A Rehabilitation Worker can help you with problem solving, motivation and goal setting so that you are fully engaged in your recovery process and get maximum results from your effort.

At first, having a support Worker with you on some days may feel a bit awkward, but as you get to know each other, it will seem normal. Of course at some point, you will no longer need a support worker. This will all be discussed and evaluated over the course of your recovery.

What is the difference between a Rehabilitation Support Worker (RSW) and a Personal Support Facilitator (PSW)?

RSWs work “with” you to help you recover. We often say we are providing an extra brain so that you don’t have to worry about making decisions or mistakes due to your injury.

PSWs work “for” you and can help with personal upkeep, grooming and a variety of household tasks.

What are the qualifications of an RSW and PSW?

Wright Rehab looks for experienced RSWs and PSWs who have worked with many clients and can demonstrate a good track record.

RSWs have college diplomas or university degrees in fields such as Psychology, Child and Youth Worker, Developmental Service Worker and Social Service Worker.

All of our PSWs have either a PSW Diploma and/or an R.N.A. Diploma from a community college.

When will this be over and will I ever get back to who I was?

This is the toughest question of all. Although Wright Rehab can’t give a time frame, we will work with you to get you to where you want to go.  Understanding, that there are often physical and mental realities we will be there to compassionately guide and support you.

How long will this take?

Again, much of it depends on the nature of your injury, but we know from experience that support and a positive mental attitude and a strong desire to meet the goals that we will set together can have a significant affect on your recovery.

Why did this happen to me?

It is natural to ask why accidents happen, and perhaps to relive them over and over. But with a greater focus on recovery, and help from your individual psychologist or social worker your thoughts will begin to focus on your future.

What will I do when my case settles and I don’t have you anymore?

Wright Rehab is here to help you through a very tough time. As you heal and recover, you will become more self-reliant. We often continue to support clients after their case settles. We can also recommend other resources for help in your community should you need it.

Answers and Support for Caregivers

I think we need a Support Worker. How can I get one?

Contact us at support@wrightrehab.ca or call us. Talk to the patient’s care team. Let them know the situation and that you need more help. You can also contact us and we can help you with this process.

If we work with Wright Rehab, do we have a choice of Support Workers?

After an assessment interview, you will have the opportunity to meet with a few Support Workers and choose the one that seems like the best fit. Keep in mind, that this will be new to you, so there is naturally a period of adjustment. The most important thing is that you are comfortable.

How often will a Support Worker be here and for how many hours?

It all depends on the requirements, the level of support  and the level of care required. We can be flexible in scheduling to work with other caregivers. Typically, a Support Worker comes two or three times a week, either for full or half days.

What is the difference between a Rehabilitation Support Worker (RSW) and a Personal Support Worker (PSW)?

RSWs work “with” the client to help them recover. We often say we are providing an extra brain so that the client doesn’t have to worry about making decisions or mistakes due to their injury.

PSWs work “for” the client and can help with personal upkeep, grooming and a variety of household tasks.

What are the qualifications of an RSW and PSW?

Wright Rehab looks for experienced RSWs and PSWs who have worked with many clients and can demonstrate a good track record.

RSWs have college diplomas or university degrees in fields such as Psychology, Child and Youth Worker, Developmental Service Worker and Social Service Worker.

All of our PSWs have either a PSW Diploma and/or an R.N.A. Diploma from a community college.

I don’t think I can do this anymore. I want to, but I’m getting burned out. What should I do?

The most important thing is to let us know. Let’s talk about it and find a good solution that works for you and your loved one. As a caregiver, it’s not unusual to feel over-burdened. We try to understand  what you’re going through. In some cases, a few days rest for you will help. In other cases, different arrangements can be made.

What will we do when the case settles and we don’t have Wright Rehab anymore?

Our goal is to work towards your loved one’s optimal recovery and rehabilitation. If at the end of the scheduled care, there is a further need to work together, we can help you make the necessary arrangements. We do work with some of our clients after their case settles. We can also recommend other resources for help in your community should you need it.

Where can I get other help?

Wright Rehab can find additional educational materials for you. There are resources in most communities and we can help you get connected. For example, there are many relevant associations, caregiver support groups, and you may be able to access individual counseling.

Costs are Explained Ahead of Time and Reviewed During Treatment

What do Wright Rehab services cost?

The fee for a Rehabilitation Support and Personal Support Workers varies based on the situation. Once you contact us we can determine fees and amount of services based on a Treatment Plan. We can assure you that all fees are transparently and clearly explained so that you are getting the best service and value. For Motor Vehicle Accident Insurance, we adhere to the fee guideline set out by the Financial Services Commission of Ontario.

Who pays for these services?

Depending on the situation you may be eligible for payment of these service by an insurance company or companies.  In some instances clients will pay Wright Rehab directly for privately engaged workers.

In the insurance scenario, your insurance adjuster is billed for these costs and pays us directly. As the client, you are entitled to see invoice and billing statements at any time.

Billing costs follow exact amounts outlined on a treatment plan that the family sees and signs (your coordinator will review with you to explain costs) and the insurance adjuster approves before billing commences.

How do I determine what is right and who should pay?

Wright Rehab has been providing these services in Ontario for over ten years.  We can help advise and guide you through the seemingly complex billing rules and options. In addition to our knowledge we often help you obtain the right professional or legal advice by referring you to the appropriate professional.

Answers about Lawyers and Legal Issues

Why do personal injury lawyers call on Wright Rehab?

When serious brain injury or spinal cord injuries occur, there are often lawsuits, sometimes regarding the level of care required or other compensation. As caregivers, Wright Rehab RSWs and PSWs are trained to take careful and detailed notes, which lawyers will often request so they can explain the truth and understand the impact accidents have on clients and ensure clients get the care they are entitled to.

How does Wright Rehab work with lawyers?

In general, our job is to carefully document everything of note from the day we start to work with a client. These notes mark the client’s day-to-day progress in their recovery. We also provide summaries throughout the year to provide a more concise overview.

Lawsuits sometimes take years to come to court. Therefore, written documentation is critical to demonstrate the difficulties that clients have as a result of their injuries.

In the past, RSWs have also been called upon as witnesses in cases.

Why do lawyers recommend us?

Sometimes, lawyers may be involved early in a case while the client is still in the hospital. It is during that time that a lawyer may request the services of Wright Rehab in the best interests of the client.

Often, clients don’t appreciate that these services are available, or think that they can recover on their own, not fully taking into account all the emotional and mental aspects of recovery from injury. Experienced lawyers know that recovery can be improved with an RSW.

When should you call a lawyer?

Call a lawyer if you think you are not getting the benefits you are entitled to or you don’t understand your entitlement.

Where can you find a lawyer who handles these types of cases?

You need to find a lawyer who handles personal injuries exclusively. There are many lawyers but only a few are experts in personal injury claims.

Facts about Ontario Insurance Claims

In Ontario, insurance claims involving personal injury can be quite complex, given the number of policies that may be involved. In Ontario, the insurance industry is regulated by the Financial Services Commissioner of Ontario (FSCO).

What is the most important thing I should know about my insurance?

You should know which policies you have, and your coverage amounts and details.

How does the payment work? Do I need to pay for services directly?

Wright Rehab bills the insurance adjuster and they pay us directly. As the client, you are entitled to see invoice and billing statements at any time.

I have a number of insurance policies. Do they cover the services that Wright Rehab offers?

All insurance policies vary in their coverage. You’ll need to check your policy to see what is included. If the injury involved a motor vehicle, the automobile insurance will likely cover all medical rehabilitation and attendant care costs. However, it is up to the insurance company to approve the services that we propose. Our services are outlined in a document known in the industry as an OCF 18.

To learn more about automobile insurance and the coverage in Ontario, visit the government website for Financial Services Commission of Ontario (FSCO), and find the links that refer to automobile insurance.

Which insurance company do I call first?

If you have other insurance policies such as life insurance or benefits at work, they may also cover these services. Contact us and we’ll help you access all the insurance that you may have and help you contact them.

What happens if the insurance coverage runs out but more treatment is required?

Should this occur, we are willing to talk about options of how we can provide ongoing service.

Need to talk to us?

Fill out the form below and an associate will contact you within 24 hours, Or call us at 1.855.280.1522 (8:30 am to 4:30 pm EST, Monday - Friday)




Would you like us to respond by: EmailPhone